FAQ


If you're wanting to make an order with us, but have a few questions, you've found the right place. See below some frequently asked questions and hopefully, your answer will be found here. If your question hasn't been answered in the below, please feel free to send us an email on lulathecollection@gmail.com

Where are your products made? Our Acra, Jura and Tema Collections are all are hand-woven in Ghana, Africa. Our Kimba Collection Pouffes are made locally in South Africa.

Are your products treated? All of our elephant grass woven products are 100% natural and organic and have been treated before weaving.

Are all your baskets the same? Due to the hand-woven nature of our baskets, each item may vary slightly in size, colour or pattern. We love how original and unique each item is though; we call it imperfectly perfect.

Do your Moses Baskets come with a mattress? Yep, each basket comes with a custom easy-breath baby mattress and fitted 100% percale cotton sheet. The mattress is a safety mattress made by Sleepwell Baby and is made from an anti-bacterial breathable fabric, with a hypo-allergenic SABS approved foam and holes for added safety.

How long will the Moses Basket last? Your basket will last forever, but your babe will likely outgrow it by 6 months or up to around 9kg. We have found that once your babe grows up, they will love to use their basket for their own baby dolls. Baskets can also be used for storage or a feature in your nursery or baby room.

Can you clean the baskets? Yep, elephant grass can be sprayed with water no problem. 

What if an item I love is out of stock? Don't worry, we'll add you to the pre-orders list and notify you when the next shipment arrives. Lead times can vary from 1-2 months.

Where do you deliver? We deliver nationwide & delivery is free.

How long does delivery take? For all local cities, we send our parcels overnight, so once payment has reflected in our account, you can expect your basket within 2-3 days. 

Do you offer returns? Unless there is a major default or problem with your item, we don't offer returns. We know you will love your basket though.

If your question hasn't been answered in the below, please feel free to send us an email on lulathecollection@gmail.com